Near Disney 12BR Home Pool Hot Tub Games

Beautiful home. The refrigerator near the dining room table had a very bad odor so we purchased baking soda to reduce the smell. The initial gate code was incorrect and I stood outside 30 mins awaiting someone to call or text me to provide the proper code. It was not enough paper towels, trash bags to accommodate the 16+ people in the home. We had to go purchase more items. I would recommend placing more than enough items in the home for the price value. Other than that, the home was beautiful and our family enjoyed our stay. We plan to reserve another property of yours in the future for our next family reunion.

Anonymous - Posted: 9/17/2023

Thank you for your feedback and for choosing our beautiful home for your stay, Jaleesa! We apologize for the odor issue in the refrigerator, the initial gate code mishap, and the lack of supplies. Your comments are valuable, and we'll address these issues to enhance future stays. We're thrilled to hear you enjoyed your family reunion and look forward to hosting you again in one of our properties in the future. Safe travels until then!

Upstay staff

Posted: 9/22/2023

Great stay!! Beautiful home… Host communicates very well…

Anonymous - Posted: 9/15/2023

The house is a nice place but the ac stayed on 73 it made it uncomfortable when I was cooking that house is to big for that temperature to be set on that setting ,also there was trash in front of the door used gloves from the cleaners the pool chair was broken and tissue was left in the toilet I recorded it all . It’s a beautiful place it was hard to get in I had to wait 10 minutes and I paid for early check in

Anonymous - Posted: 8/30/2023

Dear Keyisha Thank you for your feedback! It is really disappointing to know that we did not exceed your expectations on this occasion. The AC setting is a recommendation from the manufacturer so to avoid freezing of the system in humid conditions. That said, I can imagine that given the large space the services that sometimes this can be a little uncomfortable when the weather is that bit warmer than usual. This is something we will consider to see how we can improve in the future. I am very sorry that you did not find the unit as clean as we would have expected. This is something we will address with our cleaners so that this does not happen again. I hope that we do have another opportunity to welcome you back so that we can better demonstrate our usual high standards.

Upstay staff

Posted: 9/15/2023

This was definitely a spacious house and we had a wonderful time. The hosts always took their time to answer me which was very helpful. This house I imagine because it is such a great deal is always being rented therefore they are not flexible about check in and check out. If you like really cold houses, the thermostat is set & you wont be able to change it. Also they charge extra for warming the pool & hot tub, and you definitely need to ask in advance; we asked once we arrived because we noticed despite it was summer the pool never warmed up, but we were declined this last minute request due to it takes 2 days to warm. So make your special requests at least 2 days in advance. You also cant bbq on the premises. Otherwise, great house! great amenities and very responsive hosts. We were overall happy and had a ball. Great find!

Anonymous - Posted: 7/22/2023

We sincerely appreciate you taking the time to provide us with your review and honest feedback. We apologize if there were any issues during your stay. However, before you made your booking, our listing clearly stated that heating is an additional service with associated fees. Furthermore, a few days before your arrival, we reached out to confirm if you require any additional services, including heating, but you informed us that no further amenities were needed. Regarding the AC thermostat, the instructions on how to adjust the temperature were included in the check-in instructions. We apologize if this information was overlooked. Once again, thank you for sharing your experience with us. We value your feedback and will use it to continually improve our services.

Upstay staff

Posted: 7/25/2023

Great place!!

Anonymous - Posted: 7/16/2023

Thank you for the great review! We're delighted you enjoyed your stay. We look forward to hosting you again in the future!

Upstay staff

Posted: 7/30/2023

Looks just as pictured me and my family really enjoyed Olga and Chris place this past weekend ?

Anonymous - Posted: 6/20/2023

Thank you for your review! We are happy to hear you have enjoyed your stay. We appreciate you taking the time to rate your experience!

Upstay staff

Posted: 6/21/2023

Olga and Chris was very professional The house was amazing and very roomy The two refrigerator was a plus I will be returning next year

Anonymous - Posted: 6/13/2023

Thank you Isaac!

Upstay staff

Posted: 6/18/2023

OMGGG this place was totally amazing!! Was extremely clean every where…bathrooms, kitchen, bedrooms..beds were omg so comfortable. House is just gorgeous!! We loved it and could so live there ?. The host were the best in communicating and making sure we enjoyed our stay. I would give this place and host 10 stars if possible. ????

Anonymous - Posted: 5/15/2023

We are grateful for your review. Thank you so much! Hopefully we will get to host your stay again in the future!

Upstay staff

Posted: 5/29/2023

We had a big family coming for our first family vacation. We had 6 families total and the house was more than enough to accommodate us. The pool was great, kitchen beautiful! We loved having a huge dining table and 2 fridges! The bedrooms were gorgeous and having a big family, we loved that there were so many bathrooms in the house. The game room and pool table kept the kids busy. Our host were very responsive, checked up on us throughout the trip and gave us tips about some of the things that we wanted to explore in Florida. I wished we could’ve stayed longer, 5 days was just not enough! We will certainly look forward to booking with you again!

Anonymous - Posted: 4/17/2023

I'm glad to hear this and we're happy you had a fantastic time with us, Jennifer! Thanks for your trust, we're thankful for amazing guest like you and we hope to see you again soon!

Upstay staff

Posted: 4/24/2023

Very nice & luxurious home! It was extremely disappointing that the clubhouse & community pool were unavailable & under construction. We reserved multiple houses with family in the neighborhood and we’re planning to congregate there. The property managers were unaware about the closures & offered a small credit which was appreciated.

Anonymous - Posted: 4/8/2023

the place was great!!!! we had an amazing time, and it was very convenient close to disney! only concern we came across was the parking. the clubhouse was full & there is only 3 car minimum in the driveway. other than that, fantastic stay!!

Anonymous - Posted: 3/19/2023

Our group loved this house. The beds were comfortable and we loved having so many bathrooms. I think they need to find new Cleaners though since some of the bathrooms were dirty, the couch upstairs was torn apart and dirty. It even had trash all in it. Over all the house was pretty clean but it definitely wasn’t as clean as it should be. The owners were very good at responding and said they would send a cleaner over but we ended up just getting a cleaning deposit refund. We didn’t like the 10 am check out either. Over all it was a great stay and we would stay there again. Comfortable beds make a huge difference.

Anonymous - Posted: 2/14/2023

We appreciate your review, and your feedback! This is definitely not the experience that we want our guest to have. But we are very glad that we were able to come to a resolution, and you were still able to enjoy your stay, It was lovely to host your stay and thank you for taking care of my property! We would be thrilled to host you again in the future!

Upstay staff

Posted: 2/21/2023

The house was great for our large group! I do recommend bringing extra cleaning supplies (trash bags/ paper towels/ bleach wipes). There were plenty of pool towels and it was well cleaned. The beds were firm and slept great in all rooms.

Anonymous - Posted: 1/23/2023

Thank you for your review! We are happy to hear you have enjoyed your stay. We will make sure to look into our listing and adjust the amount of cleaning supplies left! We appreciate you taking the time to rate your experience, and hope to host you again soon!

Upstay staff

Posted: 1/24/2023

Check-in and check-out were easy. After informing the hosts of two minor issues, items were addressed immediately!

Anonymous - Posted: 12/4/2022

Appreciate your review! It was lovely to host your stay and thank you for taking care of my property!

Upstay staff

Posted: 12/20/2022

House was great. The powere in one of the back bedrooms kept tripping the breaker. However. the response was same day. Everything else was perfect!!

Anonymous - Posted: 11/28/2022

Thank you for your review! We are happy to hear you have enjoyed your stay. Our apologies for the breaker tripping during your stay. Please rest assured we have sent our technician and solved the power issue that affected your stay. We appreciate you taking the time to rate your experience!

Upstay staff

Posted: 11/28/2022

This house is perfect for large families, offering lots of space for everyone! The pool and hot tub are great! The kitchen is perfectly stocked with 2 of anything you could need. We weren't far from Universal Studios and about 10 mins away from Disney. Communication was top notch! Thanks for a great stay!

Anonymous - Posted: 11/8/2022

Thank you for your wonderful and detailed review, Amanda! We are happy to hear you have enjoyed your stay. We appreciate you taking the time to rate your experience! Again, thank you so much!

Upstay staff

Posted: 11/14/2022

Beautiful home exactly as described and pictured. Hosts are very friendly and attentive. Would definitely recommend and stay here again.

Anonymous - Posted: 10/28/2022

Hi Eduardo, Thank you for your wonderful review! We are happy to hear you have enjoyed your stay. We appreciate you taking the time to rate your experience. Looking forward to hosting you again in the future.

Upstay staff

Posted: 10/31/2022

Your home was absolutely beautiful. It was spacious and the decor was put together well. The neighborhood was quite and nicely manicured landscape. They should consider parking for at lease 4 cars at the homes. Only downside the ladies and I wish we had more time. We definitely will consider your property in the future.

Anonymous - Posted: 10/18/2022

We are grateful for your review. Thank you so much! Hopefully we will get to host your stay again in the future!

Upstay staff

Posted: 10/19/2022

Muy buena , recomiendo esta propiedad , es muy buena

Anonymous - Posted: 10/7/2022

Appreciate your review! It was lovely to host your stay and thank you for taking care of my property!

Upstay staff

Posted: 10/12/2022

This was a great Air BNB! The house was a total vibe ? Clean, spacious and exactly how it’s described. Olga & Chris responded clearly & quickly and within a timely manner. Definitely would recommend!!

Anonymous - Posted: 9/30/2022

Hello Kyra, thank you for your review! We are happy to hear you have enjoyed your stay. We appreciate you taking the time in rating your experience and we look forward to hosting you again in the future!

Upstay staff

Posted: 10/7/2022

great host

Anonymous - Posted: 9/22/2022

Hello Jdihomar, thank you so much for your review! We are happy to hear you have enjoyed your stay. We really appreciate appreciate you taking the time in rating your experience and we look forward to hosting you again in the future!

Upstay staff

Posted: 10/7/2022

Amazing stay! And amazing hosts! Will definitely recommend to anyone looking to stay in a high quality home. You cannot go wrong with this one.

Anonymous - Posted: 9/6/2022

This home was very clean and spacious. It was 16 of us staying here and everyone were able to get their own room with a bathroom. the kitchen area was spacious enough to accommodate 16 people Olga and Chris were very attentive and message you back quickly.

Anonymous - Posted: 8/15/2022

Hello Jasmine, thank you for your review! We are happy to hear you have enjoyed your stay. We appreciate you taking the time in rating your experience and we look forward to hosting you again in the future!

Upstay staff

Posted: 8/19/2022

Beautiful vacation home that is fantastically designed to fit large families! Wonderful neighborhood and plenty of space for everyone. Thank you for letting us stay at your wonderful estate!

Anonymous - Posted: 8/8/2022

Hello Dayanna, thank you for your review! We are happy to hear you have enjoyed your stay. We appreciate you taking the time in rating your experience and we look forward to hosting you again in the future!

Upstay staff

Posted: 8/15/2022

This home was beautiful. The home looked identical to the photos. There was more than enough space for my family to enjoy each other. Our only complaint is that the we only had hot water for 1 of our 5 nights. We were reimbursed $100 and they did offer to refund us if we chose to leave after the technician confirmed that there was a problem with the gas line on Day 3 of our stay. It was difficult to find another rental property for a party of 16 in such short notice. We learned on the morning of our checkout that the gas was disconnected for nonpayment. This was very disappointing considering that we paid in full for our stay more than 2 weeks before our check-in. The daily cold showers was the only disappointing part of our trip. Luckily, the stove and dryers were electric.

Anonymous - Posted: 8/7/2022

Hello Kiesha, thank you for taking the time in providing your feedback. The issue with the gas has been taken care of already. Please accept our apologies for the shortfalls experienced. We appreciate your kindness and understanding. Hopefully we will have a chance to host you again in the future.

Upstay staff

Posted: 8/10/2022

Great home great customer service

Anonymous - Posted: 7/31/2022

House was phenomenal!!!! Great location, plenty of room. Will definitely be back again! Olga and Chris are very responsive and checked on us after check-in.

Anonymous - Posted: 7/21/2022

This definitely exceeded our expectations! Will definitely book again. Thank you for the hospitality and anybody looking to have a nice time in Orlando and be comfortable please book!!!!

Anonymous - Posted: 7/17/2022

This was our first family vacation and this house was meant for us. It was perfect, the location, it was clean. The owners were very responsive to my messages and no problems at all. I would recommend this home to everyone. I would give it 100%.

Anonymous - Posted: 7/8/2022

Hello Patrice, thank you for your review! We are happy to hear you have enjoyed your stay. We appreciate you taking the time in rating your experience and we look forward to hosting you again in the future!

Upstay staff

Posted: 7/28/2022